Troubleshooting¶
Find solutions to the most common issues. These pages are based on real user reports.
Most Common Issues¶
- Transcription in the wrong language - Murmure transcribes in English when you speak French (or another language)
- Text doesn't appear in my application - Transcription works but text is not inserted
- Shortcuts don't work - The recording shortcut has no effect
- LLM Connect errors - Ollama 500 errors, slow responses, model issues
Quick Fixes¶
| Problem | Quick Fix |
|---|---|
| Wrong language | Check microphone quality, reduce noise |
| Text not pasted | Switch to Direct mode (Settings > System) |
| Shortcut conflict (macOS) | Change shortcut to Ctrl+Option+M |
| Shortcut not working (Linux) | Switch to X11 session |
| MSVCP140.dll error (Windows) | Install Visual C++ Redistributable |
| Ollama 500 error | Use a smaller model (qwen3.5:4b) |
| Settings corrupted | Delete settings.json and restart |
How to Get Logs¶
If you need to report a bug, enable debug logging first:
- Go to Settings > System
- Set Log level to Debug
- Click the folder icon next to the log level to open the log directory
- Reproduce the issue
- Attach the log file to your GitHub issue
Settings File Locations¶
| OS | Path |
|---|---|
| Windows | %APPDATA%\com.al1x-ai.murmure\settings.json |
| macOS | ~/Library/Application Support/com.al1x-ai.murmure/settings.json |
| Linux | ~/.local/share/com.al1x-ai.murmure/settings.json |
To reset all settings, delete the settings.json file and restart Murmure.